value city furniture lawsuit

this isnt the value city I use to know, the prices are to high and they tried to push the warranty and fabric protection on us. I'm like huh ok? I agree with all this complaints, we purchased over 2220.00 in furniture in columbus.

In December of 2009 I noticed the chair was not operating correctly, even though I was basically the only one using it. I would like to act in this lawsuit. Buyers Proceed with Caution! It was an old rug so I didn't push the issue. I was given two choice... go to the store and pick out a sectional at the same price and by new warranty as they do not tranfer the warranty or they would refund me $699.00 back and I would no longer have warranty.. which sound like a joke because they no longer make the sofa that I have. I will never purchase another item from the store and as far as I am concerned the Lane manufacturer has lost all credibility with me.

When I call to check the status I was told they never received the picture... ok I resent it. I t wasn't until yesterday Jan.14th2013 when I decided to call, that I was told that they do not have the fabric and they not longer make the sectional that I have. First of all, I am not "Wowed" with Value City Furniture. I am an informed consumer. So the next delivery date is a week from now. © 2004-2020 ComplaintsBoard.com. They won't even send someone if i PAY them. Based on my experience, I would not have ANY item delivered from them, and in Fact, I would not pay them anything unless they have it in their store to be taken right away. Although I bought from Value City, the American Signature line is more mid-priced when compared with other brands, and I feel I am not getting what I paid for. Alberto Torresini and Araya Cha are the brains of scams in Thailand. The order, the receipt and packaging all indicate the blue couch that I ordered". Terrible quality. I guess I knew after all the complaints something would be wrong - I examinded the packaging for damage and read every piece of marking indicating that the couch was the blue that I had ordered!. I ordered the complete set on May 28, 2008...I am still waiting for 2 more of the 4 total pieces to be ava

In February 2009 I purchased a Lane recliner rocker chair from the Value City store in Beavercreek OH. Thank you Sincerely TD, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Everyone reading these posts who thinks you will have better luck, you have been warned! About 6 weeks after receiving the love seat the mechanism that releases the recliner portion of the literally fell off. I realize that Value City Furniture is aimed toward more budget-conscious people, but money is not free and I expect excellent service and quality products, along with matching fabrics when I make a major purchase like furniture. at one time this was a good place and sold quality furniture to the middle class buyer.

I was waited on by a professional and patient man named Mr. Jeremy. All rights reserved. I have called four different times and talked to four different customer service people, they keep telling me they did it today !!! Bought our new furniture from Bob's. No call back. Flaking furniture: I-Team gets results for customers, More refunds for customers with flaking furniture, Kinzinger tells Trump to stop calls to end vote counting, claims of fraud. Copyright © 2020 WLS-TV. I called warranty service I was so glad that I had a 7 year warranty. I called customer service, waited the obligatory 45 minutes to get a live person, and was told to send a picture of the damage. Terrible customer service. NEVER AGAIN! All Rights Reserved.

In this article, we’ll discuss the average bed bug lawsuit value in 2020. So I had to schedule another delivery time with another 2 hour woindow...which they were unable to make again and I was called at the end of my window to be told that the truck just left their warehouse and it would be at least another 2 hours before they could come to my house so I had to reschedule AGAIN-4th time again I was given a 2 hour window 10-12 and of course they were not at my house at 12 so I called and was told that it would be another 30 minutes. Value City Furniture - Terrible Service and Attitude, Value City Furniture - Wrong furniture order, Value City Furniture - Service, missing items, Value City Furniture - Terrible customer service, Value City Furniture - I will never do business with value city again, Parcel – Cargo - Courier – Services - Scam – love scammer – social media scam: fake parcel & friend, Sun Communities - racist and falsely accused, Sun Communities - harassment and unfair treatment, Globaltex Finance Courier Service - Courier/parcel, Wipro Limited - offer letter not received yet, misleading warranty - left with peeling furniture. He was calm (when I wasn't) kind and understanding. In all honesty, I initially felt comfortable buying from Value City Furniture because I bought my mattress set there years ago and I love it, yet with this entire family room set, I am very frustrated and somewhat dissatisfied with the fabric colour and availability delays.

First, the delivery crew couldn't assemble the TV stand and ultimately damaged the door. Ok so months and months passes by and no called from them.

two days before it was to be delievered he said the cashier made a mistake and wanted us to bring in 300.00 more we told him no cancel the order, we said they should take the loss since it was their mistake, they eventually discounted somethings and because we were in a desperate stituation we went ahead with the purchase. I found the employees unfriendly, cold and rude lacking customer service. I asked if I could email the pictures and was told yes. I called back in December and I was told they had to order it fromChina.. Stores will look into each complaint and may offer customers options such as in store credit or refunds. When will we know the 2020 election results? It’s frustrating because I bought the American Signature line that the store offers which is supposed to be better quality. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Email is tylerpierce73@***.com

When I called back I spoke to a rep (after another hour on hold) who said they probably need to order a part.

I called and again was informed "oops it was never ordered" Amazingly it was never ordered but my money was taken out of my account. Everyone watches TV, the work will spread!

I can't even begin to describe the awful customer service that Value city has provided.

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The last piece will not be available until July 2 when everything was supposed to be ready to go by June 17...I think it's a bit ridiculous to have to wait over a month to get furniture pieces that Value City itself manufactures.

Since it is out of warranty I asked the manager if I could PAY to have it fixed. Again, no call back. I want to preface this by saying I'm not the guy that lives to complain. That being said, Value City Furniture is so bad it's not even funny. value city Durablend was phased out at Value City 2-3 years ago, the company tells the I-Team. This a a "DEFECT" by the manufacturer. City Furniture was first mentioned on PissedConsumer on May 22, 2008 and since then this brand received 188 reviews. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. It took them 4 delivery times to get it correct and over 18 hours of window delivery time for them to actually get it right. Saturday the call comes - starting with asking me whether I wanted the Mattress delivered on Monday or Tuesday - I told them it had been promised for that day - they said that they could not deliver it that day...even though they had scheduled it because it had not come in before. 2012 the recliner got caught onto the bottom of the sofa which was not supposed to happen? it only been a month since I was told they were going to credit me !! Seriously! I have purchased a lot of furniture over the years and you would think they would want to satisfy the customer.

I brought a sectional sofa in 2010 and paid for warranty. My girlfriend and I got our first place together. First of all, I am not "Wowed" with Value City Furniture.

I was told they would call back in a few days.

This whole experience from start to finish could not have gone any better in my eyes. Stores will look into each complaint and may offer customers options such as in store credit or refunds.

BOYCOTT! 13 reviews of Value City Furniture "We've bought some items in the past, although it's not the highest quality, they worked well for a long time. Once again, after several back and forth phone calls, he assured me that the all the parts has been ordered, , , , apparently when the repairman originally visited, he didn't turn in the repair parts order or at least that is what I was lead to believe. Even though the sales associate really tried hard to get me to buy $200 worth of extra fabric protection, I ended up just buying my own spray protector myself. I refused delivery and they had to bring another one about a month later. I decided to try give VCF a try and pick-up my couch". I am on my fifth set of furniture since march and still waiting for a credit back to my debit card !!! Needless to say it sticks out like a sore thumb in my house and I curse VCF each and every day". When they arrived the second time of couse they had the order incorrect AGAIN! I bought the McKinsley sofa for $999 and less than two years the color is coming off in spot. Other retailers including Darvin Furniture, Ashley Furniture and Value City have also responded to some of the complaints shared with them by …

I am trying to cancel the order now because I have already taken two afternoons off from work and I will not take a third.

The prices are decent and they have a lot of selections."

I went to The Value City Furniture at 6067 E Main St, Columbus, OH 43213.

Later the next week I received several calls regarding verification of purchase, address and delivery date and window. Today was the second delivery date and still no dresser. Value City Furniture - Stainsafe is a total rip off! I was told they would need to order it and I I need to take a picture of the rip and mail to them. So far it has not been delivered.

They finally showed up at 2:35-two and half hours after my window...on their FOURTH attempt on trying to get my furniture correct. It's about a month later and I'm waiting on hold again. I am also somewhat dissatisfied because the throw pillows do not match…they aren't the same fabric dye lot, yet they are supposed to sit on the same couch together... it looks horrible. I read all of the complaints regarding VCF and determined that the majority of the issues were delivery related?. Yours was a narrowminded comment...you are living in a community that is an... Cobus Green, Osceola, IN Sun Properties Most of us are afraid to comment... Did you find a solution?

Oh I purchased this at the store in Liverpool, New York. Three weeks ago was the last time I spoke to anyone, and I initiated that phone call and was told that all the parts came in except for one and that was expected the next day, , , , still waiting and basically have given up on getting the chair repaired. Over the course of several months and many phone calls and delays, I finally spoke to a store manager that seemed to be on the ball and acted as if he was truly making an effort to get to the bottom of the problem as to why it was taking such a ridiculous amount of time to get the chair repaired.

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