Customer Service. It also had issued with the CD player overheating, which they said isnt a safety issue so even if it was sold to me broken they cant help me.They said vehicles break down, some are unreliable and even if they dont start, after someone buys it, the vehicle isnt their issue and they cant help me.

He took the time to let me test drive a few on the lot before I finally chose one in stick shift which is lots of fun. Lobby has comfortable seats, coffee available, Tv to watch, free GoWifi to use while you wait and vending machines.

Apologies was all I got, when the error is going to cost me time, patience and money. Stay away. That's what I call service!

Went home, looked over contract & decided it was insane to go through with it. - the initial NorthStar inspection was invalid (if completed at all), I sincerely hope that other NorthStar customers haven't had such disheartening experiences. Are you the owner? I even submitted this review to the GM (Lee Ewasiuk) and had absolutely no response.

On the day of the servicing, I arrived early as I stated, and dropped my keys and left my car in front of the service department doors. Our salesperson Illya was amazing. I pleaded with them and showed them their guarantee on their website and told them I would buy another vehicle from them, I am desperate now to not be stuck with a defective vehicle.They would not exchange my vehicle like advertised on their website but they would buy my defective vehicle back as a trade in for a new 2020 Hyundai. Although we did not end up purchasing a Hyundai, I feel compelled to write a review anyway to mention a couple of sales people who worked with us.Initially, we worked with Steven, who was personable, friendly, pressure-free & knowledgeable. - the warranty reimbursement is still missing, At first Colin had no intention of covering any costs stating that in the 6 weeks I had the truck, they wouldn't be able to identify if my driving would have pushed the parts over the usable limits. - I found Ryan's word was completely useless and he was almost zero help in any of this, My experience in dealing with NorthStar Hyundai on my new vehicle purchase was very good. The Service Department is always topnotch taking care of the vehicle's needs and providing a loaner car, if needed. Service/Parts: 41-05 34th Ave, Long Island City, NY 11101. We have bought 2 Sante Fe from North Star. Always ensure they completed everything they said and most importantly, tell them and rate them honestly.

Adam, the sales professional, was very knowledgeable about the vehicles and all their features. (Ryan said he had already discussed all of this with him, so I was a little surprised I had to do it again). I am a victim of the auto industry. The service advisor  did not ask any questions and it was almost like I was an inconvenience. Turns out it had to as they did not have the part in. If possible are you able to email me directly in hopes of resolving the matter to your satisfaction? Meet Our General Manager Staff. Duplicate Review I had leaking windshield washer fluid in the right front. Asked about a loaner car before service was done just in case. In short the sales staff was rude, manipulative, sneaky, deceptive and down right disrespectful. Sales Manager. At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. In fact they were shocked that the dealership would even sell a vehicle with the ball joints in that condition. Sat down the following day with Trevor & he seemed good, though resigned to the fact that we had found a vehicle elsewhere for a much more reasonable price. USELESS staff. I then left the truck at the dealership with Dan Gunderson to have the truck inspected for the suspected issues (by the way, Dan was the best person I had dealt with at this point... very professional). I actually truly think some of the staff need some much needed additional training... nobody seemed to know anything and I had to be the middle man to communicate between departments. Order Tires . I wouldn't use them again. They said one would be provided in case my car had to stay for a day or so.

But be aware of their parts pricing. I’d like to thank Cole and all of The NSH staff! I had driven the truck about 6 times on the highway in that 6 week period. They filled up the air conditioning for free and acknowledged that it should have been working to begin with. I brought my vehicle in without an appointment. The sales associate that was looking after me during my visit was Ryan Lajeunesse. Find Northstar Hyundai opening hours and driving directions or map. This dealership must have very loyal customers to afford turning down new customers. I booked my appointment about a week in advanced. They promise the world but don't  delivery. Needless to say, I will never come back here and will never recommend this place. Would I come back? Order Your Winter Tires Now. Useful 8. Very sad I bought my car there. I am from B.C. Based on my experiences here, I would never recommend anyone having their vehicle serviced here unless they don't mind kissing away a good portion of their morning or afternoon. They installed an alarm and remote start in a new 92 Forerunner for me.

Also, Stacy, finance, makes it fast and painless to do the paperwork involved when buying a new vehicle. Disgusting. New Hyundai.

I also asked about a possible reimbursement for the costs already incurred from the balancing since I had just purchased the truck which was supposed to have gone through a full inspection. Realized today that they had put our bench seats down for the tires and squished a set of our wireless headphones. I can honestly say that this has been the worst car buying experience I've had to date. Write a comment Share. Scott was very helpful and kept me informed on the status of my servicing. Nas has an impressive "on the spot" knowledge about the vehicle we were looking at and was able & happy to explain in detail to us the whole "Go Auto" thing.We felt very comfortable with him and felt he was fair & honest with us at all times.

We later got ahold of Trevor insisting he put my $2,000 back on my credit card & told him we required an email from him acknowledging the cancelled deal. 780-960-7700 320 St. Matthews Ave, Spruce Grove, Alberta, T7X 3A6. Yes Employees …

Other, A dealership's rating is calculated by averaging scores from reviews received in the past 24 months, Darren Brown, Matt Milbury, Jay Ewasiuk, Dan Hoskins, Kyle Germain, Matt milbury, Stacy Nelson, Matt Milbury. Find real customer reviews and ratings or write your own review. Inappropriate Content I was completely at their mercy and I have never felt so powerless.Today I am the owner of a new car with a sticker price of $26,000 car that has a $33,000 loan on it. Michael was the first person to be pro-active, but as I mentioned I still haven't received anything. You will get the parts far cheaper, even though they are the same parts.As far as the service, they did a good job on my SUV. According to their website 2nd time buyers get $500 self referral bonus off the car, I asked for this and they said no. Funny. In the meantime, Michael G. contacted the warranty company and said that they would send a cheque to reimburse me for my warranty purchase (which I still haven't received more than a month later). Actually, stay away from GoAuto completely or risk getting screwed. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I wouldn't use them again. We got hosed big-time. He was super friendly but not pushy, informative but not pushy, helpful but not pushy - exactly what I wanted. They had me. I asked if there was anything in writing that would back that up, he said no but that he stands by his word. I was told I would receive specific items with my new vehicle by my sales person at Northstar Hyundai, but she never followed up to make sure those promises were met.

Overall the service department of this dealership is, to this date, the worse I have ever been.

Wanted to purchase a car from this place, booked a test drive and had a talk with a salesman and a finance manager, but I changed my mind.

Northstar is actually doing everything they can to make our lives hell because we backed out (& rightly so) on a terrible deal with a disgustingly unethical dealership. They only care about their sales, and not their clients. The truck currently has 83,000 km on it and according to the inspection sheets provided to me by NorthStar (completed by Jason Bogs), the Upper-Ball joints were marked as GOOD, the Control arms and axle boots were marked as GOOD, and the truck was marked as having NO LIFT KIT... which makes me wonder if the truck was ever actually inspected at all???

She replied that I could leave the keys in the drop box at front and leave the car. He said to bring that in as well and they would look at it. 42 other reviews that are not currently recommended, .css-12anxc3{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:currentColor;}.css-12anxc3::before{position:absolute;display:block;left:0;}.css-12anxc3::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-12anxc3 svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}25, Find more Car Dealers near Northstar Hyundai, Find more Used Car Dealers near Northstar Hyundai, "These guys are as good as it gets.

As a female customer I would have felt comfortable purchasing alone and without my husband, with no fear of bullying, tricks or unfair deals.

He’s always been friendly and treated us with respect.

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