Upon receipt of the goods, the original method of payment will be credited less a restocking fee at Spectrum's discretion.

They were looking for better service and heard about Spectrum's 30 Day Money-Back Guarantee program. Enter another ZIP to see info from a different area. Tip: Make sure to hang on to your tracking ID or proof of postage when returning any equipment to us (just in case). Return shipping is the responsibility of the customer. You must include the Return Authorization Number (RTA) on the outside of the package. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Unused items in saleable condition may be returned within 30 days of purchase. How to Return Your Xfinity Equipment Make sure to send your undamaged equipment back within 21 days of the service change or disconnect date. If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items. If your equipment fails within 90 days. Spectrum product must be returned to the original place of purchase. Not sure what equipment you have to return and how? When the ladies weren't satisfied and canceled their service, they returned their cable and internet boxes on time. Deborah and Joanna Maznaritz are mother and daughter. The ladies called Spectrum and were told the check was on the way, but eight months later, nothing. So they called The NBC 5 Responds team to step in. All Rights Reserved. If you need to return your cable and internet equipment, here are Samantha Chatman's Solutions: •  Check your deadline.

COVID-19 Tracker: What We Know About the Virus in DFW and Around Texas, DFW Airport Board to Consider Financial Relief for Concessions Vendors, Copyright © 2020 NBCUniversal Media, LLC. They also have dozens of corporate accounts such as returning cable equipment for various cable companies or sending other consumer items such as vacuums or 12 piece pots/pans to designated facilities specified by the receiving party.

Spectrum product must be returned to the original place of purchase.

We recommend using a prepaid carrier that offers tracking such as USPS, UPS or Fed Ex. We are happy to report that the ladies finally got their money back! X | >.

If you are not completely satisfied with your order, you may return the product(s) for a full refund or replacement.

Learn how to return Xfinity equipment. I don't think fortune 500 companies are all too keen on giving all those franchisees access to customer data, no matter how seemingly insignificant. Customer satisfaction is our number one priority. Learn how to return Xfinity equipment. Do you need to take it inside or drop it off in a box? We are happy to process your return for purchases made through our website (www.spectrumdiversified.com). Check your spam folder if you don’t see our email in your inbox.

We sincerely apologize for the inconvenience.". If you are not completely satisfied with your order, you may return the product(s) for a full refund or replacement. Please visit your retailer or e-commerce site for specific return policies and procedures. How Long Do You Have To Return Spectrum Equipment If you really want to drop the service you have to reject all the offers. Spectrum lets you sign up for its services, and if you're not satisfied within the first 30 days, they'll give you your money back. We’ll tell you the best way to return your equipment at no cost. You don’t want to spend 30+ minutes on the phone only to realize that your service was never canceled and that you have to call back and do it all over again. Be sure to give us an email or mailing address where we can contact you about your return. At Spectrum, we stand behind the quality of our products. They live together and said cable and internet service is part of their everyday lives. We reached out to Charter Communications, the parent company of Spectrum, and here's what it had to say: "Thank you for bringing this matter to our attention...It appears that when the customer returned their equipment, the account was not disconnected correctly. But, you have to return your equipment. Please see instructions below. If you started the return process online, we’ll be in touch. When possible, please ship your product in original packaging and include your packing slip to ensure a full credit. Spectrum lets you sign up for its services, and if you're not satisfied within the first 30 days, they'll give you your money back. A North Texas woman says she waited months to have her money returned after returning her Spectrum equipment within the 30 day window. Please contact our Customer Service Department at 1-800-878-3536 during the hours of 8:00 AM through 5:00 PM EST to obtain a Return Authorization Number (RTA) and our shipping address. Some companies will have you return equipment through the postal service or UPS.• If you're disabled, ask the company if they can pick it up for you. Spectrum offers this service.• Consider recording yourself dropping off the equipment. Copyright © 2020 Spectrum Diversified. Get info on how to return your wireless device, Find out how to return your DSL equipment, Update billing contact info for your accounts. We offer a 90-day equipment warranty from the installation date. But, you have to return your equipment. If an engineer is visiting your home to install the new equipment, you can give your old equipment to them.

Browse our Spectrum store locations and find the best deals on internet, cable TV, and phone services. During this period, you may return or exchange your Device or accessory, or cancel your new service activation for any reason, as long as you: Contact us at 1-800-672-5390 to cancel your new service activation; and for all returns and exchanges:. Refunds and product exchanges should occur within 30 days.

If you started the return process online, we’ll be in touch. We are happy to process your return for purchases made through our website www.spectrumdiversified.com). Please visit your retailer or e-commerce site for specific return policies and procedures.

We're sorry that didn't solve your issue. Exchange or return cable equipment, pay bills, or get a demo. Otherwise, chat with us or call.

Go to Returning Sky equipment to find out how to return your equipment or print pre-paid postage labels. Two checks totaling $247.

Want to avoid non-return fees?

They had already paid the first month's bill and expected to get their money back, but that didn't happen. Powered by BigCommerce, Spectrum Diversified Designs Appoints New CEO, Nick Morrisroe, Spectrum Diversified Designs, LLC Announces Appointment of Steve Spirko as VP of Marketing, Spectrum Announces Appointment of Doug Whitner as Executive VP of Sales & Marketing, Spectrum Diversified Designs and ICI USA (Tovolo) Announce Merger; New Merger Combines Leading Housewares Brands, Spectrum Announces Appointment of Jim Anderson and Tony Levis as National Sales Managers Along with Retirement of Jim Buckley after 16 Years of Service, Spectrum Announces Leadership Transition to Support Next Chapter of Growth, Spectrum Diversified Designs, LLC Launches New Website, Spectrum Wins Judgement Against Harman for Infringement of Multiple Patents, Spectrum’s New Product Innovation on Display at 2016 International Housewares Show, Spectrum Diversified Designs Takes Hair Care Storage to the Next Level, Spectrum’s New Product Innovation on Display at 2015 International Housewares Show, Spectrum’s Kitchen Pantry Collections Are “Blooming”. Make sure you know how long you have to return it and how much you'll owe if you don't.• Know where you need to drop it off. All rights reserved. Otherwise, chat with us or call 800.288.2020 to get started.

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