CPNI without customer consent except as required by law. and training on emerging threats and defenses. Regularly patch your operating systems, databases, and applications including Web browsers to mitigate the risk of vulnerabilities. Five9 has received our annual Report on Compliance (ROC) and an associated Attestation of Compliance (AOC).

Eckoh will assist Five9’s customers in transforming their contact centre operations by delivering better customer experiences across every channel, boosting agent productivity, reducing costs, increasing customer satisfaction and maximising payment security.

limited to: The Five9 Virtual Contact Center (VCC) is designed with security features that protect our customers‘ data in transit and at rest, and prevent unauthorized access to our customers‘ instances of the solution. This will help mitigate the risk of unauthorized access from outside of pre-defined ranges. Transformational Partner for 2020! Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. They offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations. Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service. Implement trusted IP address ranges to restrict access to the Five9 Virtual Contact Center.

What Came First COVID-19 or Poor Customer Service? Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010, securing over £2bn in payments annually. Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences. The Five9 Cloud Security Office is responsible for securing our infrastructure, applications, and operations against security breaches and unforeseen events—even natural disasters. Five9 also backs up customer data to another facility to ensure against Eckoh, the global provider of Secure Payment products and Customer Contact solutions, today announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9… Control permissions enable for each user to conform to the principle of least privilege (i.e., minimum necessary). and ongoing evaluation of the control environment, Our physical safeguards include facility access controls and workstation/device security measures, Our technical safeguards include controls for role-based access, audit logs, data integrity, and data transmission security. promptly investigating and reporting security alerts and assessment findings to executive management. The App Marketplace spans over 10 categories and with the addition of Eckoh in the Compliance category, Five9’s contact centre customers will now have access to the benefits that Eckoh’s secure and PCI DSS compliant payment solutions deliver and their expertise as being a PCI DSS Level One accredited Service Provider for over a decade. Walt Rossi, Five9 Vice President of Business Development, commented, “The Five9 App Marketplace highlights our expanded partner community and offerings that complement Five9 to deliver comprehensive contact centre solutions,”, “With the addition of Eckoh, Five9 customers can now experience the benefits that their secure and compliant solutions bring to the contact centre.”, “We’re excited to work with Five9 to help their customers reach new levels of security and compliance,”, “With PCI DSS compliance becoming even stricter, and cyber criminals even more aggressive and tenacious, the addition of Eckoh’s market-leading solutions to the App Marketplace will help secure the contact centres of Five9 customers without getting in the way of their business operations or the end-customer experience.”.

The Investor Relations website contains information about Five9, Inc.'s business for stockholders, potential investors, and financial analysts. Five9 has completed a SOC 2 Type 2 audit in accordance with American Institute of Certified Public Accountants (AIPCA) Standard AT 101 and AICPA Trust Services Principles and Criteria for Security, and Availability. It doesn’t matter where you are in the world, your customers expect 24/7 availability, 365 days a year. Make it easy for your agents to deliver the superior experience your customers want. Achieve success with our business results approach to sales, implementation, and service. Five9 has also implemented

We have designed and implemented security and privacy controls to protect CPNI from unauthorized access or improper use. Five9 has many customers in the healthcare sector including providers, hospitals, insurance companies, and business process outsourcers. Take Part in a 3 Minute Contact Centre Headset Survey, Calabrio Winners of Analytics Competition and ONE Award, Contact Centre Reach Out to Customers hit by COVID, Understanding What Your Contact Centre Agents are Thinking, Calabrio Unveils New Era of WFM & Customer Engagement, Noble WFM Solution Meet Demands in Changing Contact Centre Landscape, Take Part in the Contact Centre Decision-Makers’ Guide, PCI Pal achieves Mitel Developer Partner Certification, Content Guru Martin Taylor Named Among UK Business Leaders, Vodafone Expands Contact Centre Partnership with ResQ, The New Era of the Contact Centre Post Covid, CallGuard Wins Second PCI Excellence Award for Eckoh, Two New US patents To Be granted for Eckoh, Payment Security Report Shows Drop in PCI DSS Compliance, Eckoh Wins Anti-Fraud Solution of the Year 2019. Call our Customer Support Team at 1-866-553-1459 or email us at cases@five9.com, Copyright © 2020, Five9 Inc. www.five9.com | Privacy Policy 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA, SOC 2 Type 2 Attestation in Accordance with AICPA Standard AT 101, General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI DSS), Customer Proprietary Network Information (CPNI), Health Insurance Portability and Accountability Act (HIPAA), Least-privilege, minimum necessary access controls, Two-factor authentication for highly privileged users, Encryption of data in transit between customers and VCC (requires sRTP or VPN option), Encryption of data at rest for call recordings (requires Encrypted Storage option), Encryption of chat, email and SMS transcripts at rest, Intrusion detection and prevention systems, Internal and external vulnerability scanning, • SIEM monitoring by a 24x7x365 Security Operations Center (SOC), Problem and incident management processes, Geographic Redundancy for business continuity, AICPA Service Organization Control (SOC2 Type2) attestation reports, Ongoing information security and privacy training and awareness, Our administrative safeguards include an information security management process developed to align with ISO 27001/27002; full-time security personnel; and processes for information access management, workforce training and awareness, Their patented solutions, which include CallGuard and ChatGuard , ensure that sensitive payment and personal data never enters the contact centre environment when a payment is taken, giving a simple and effective way to minimise fraud risk, secure sensitive data and become PCI DSS compliant. Control it.” with respect to data protection accountability at all levels of the company. "The Cloud Warriors team partnered with Five9 to deliver a complete customer experience strategy for a very large healthcare organization. Eckoh, the global provider of Secure Payment products and Customer Contact solutions, today announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers. SecurePay a mobile payment gateway, a product of The OLB Group, Inc. (OLBG), is an industry leading merchant services and software development company, providing PCI compliant technology designed to secure processing, transmitting and storing of payment card related data. Customers who order the security features required to comply with the PCI DSS standard including encryption of voice in transit (sRTP or VPN) and encryption of call recordings at rest (Encrypted Storage) are provided a PCI compliant environment for their Contact Center services. Areas of focus include: information security, breach management, content management, data visibility, individual data rights management, and records management.

The average salary for Five9 employees is $104,052 per year. Five9 - Contact Center as a Service - CCaaS. Five9 complies with Federal Communications Commission (FCC) regulations for protecting the confidentiality of CPNI data including telephone numbers, times, dates, and duration of calls, as well as the types of services Install and regularly update anti-virus/anti-malware software on servers, workstations, and mobile devices used in your operating environment to mitigate the risk of attacks. Our report covers the AICPA Security Principle in relation to Virtual Contact Center and provides Team members possess advanced degrees in computer science and related fields and receive continuing education Promptly de-provision any terminated users and re-provision any users whose access or permissions requires changes. Our Secure Payments products help our clients take payments securely from their customers through all engagement channels. Five9 is also requesting our customers, otherwise known as the data controllers, notify us of their EU processing activities so we can maintain an accurate report of processing activity as required by the GDPR. These partners seamlessly integrate into Five9 and provide valuable extensions to the platform. Five9 does not sell CPNI to third parties, and we do not disclose

Five9 is a proud member of the Cloud Security Alliance (CSA). Implement a formal security and privacy awareness program to ensure that all personnel understand applicable data protection laws, regulations, and industry standards, and are properly trained and knowledgeable about your security and Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security. These proven solutions secure ‘card-not-present’ payments made over the phone with an advisor, through an automated IVR, in a live webchat or messaging application, or with a Chatbot. and monitoring cyber-security risks to Five9’s operating environment. The work that this team performs is essential to the health and security of the Five9 environment and ensures Five9 executive management Five9 Information Security is accountable for monitoring intrusion prevention and detection systems; regularly performing information security assessments and vulnerability scans; taking appropriate actions to patch system vulnerabilities; monitoring the Security Information and Event Management (SIEM) system, and Require password expirations at least every 90 days and enforce password history to remember at least the last five or more passwords previously used. protection, two-factor authentication, and virtual private networking (VPN) to defend against cyber exposures. Open your business to cater to Chinese customers. Cloud Contact Center Software. data loss in the event of a natural disaster at our primary data center. physical and technical safeguards for Protected Health Information in transit and at rest in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

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